All Scrunched Up is not responsible for lost or stolen packages in transit. No refunds or exchanges unless product arrives damaged as a result of a mistake made by us. In this case, please email your order number and a picture of the damaged product. You will be reimbursed for your entire purchase price, including shipping costs. Our goal is to have the happiest girls in the world! We LOVE you for ordering our one-of-a-kind scrunchies! Please let us know if you have any other questions or concerns.
All Scrunched Up understands the importance of keeping our customer's personal and payment information private and secure. We will never share, sell, or disclose any of this information; it is strictly used by All Scrunched Up to operate our business and process scrunchie orders and payments.